F.A.Q. | Red Mango

What Is CLUB MANGO®?

Club Mango is the exclusive Red Mango® loyalty program that allows you to earn Mango Points for every qualified purchase you make in any of our many participating Red Mango locations!

What are the benefits of CLUB MANGO?

All customers can join for free!
You earn 10 Mango Points for every dollar spent on qualified purchases in a participating location!⁽¹⁾
You receive a $2 reward just by registering your Club Mango account!
You receive a $5 reward for every 500 Mango Points you earn!
You receive a $5 reward on your birthday!⁽²⁾
Your rewards are automatically saved to your Club Mango account. To redeem them, just present your Club Mango card, registered phone number, 9 or 16-digit account number, or tiny Club Mango number (3-digit app code) at the time of purchase.
Your Club Mango card can also be used as a prepaid/stored value card⁽³⁾.
As a registered and opted-in Club Mango member, you may also receive special promotions, coupons and invitations to exclusive events at Red Mango locations.

(1) You must present your Club Mango card, registered phone number, 9 or 16-digit account number, or 3-digit app code at the time of your purchase to earn Mango Points.

(2) You must be a registered member of Club Mango for at least two weeks prior to the date of your birthday in order to receive a $5 birthday reward.

(3) Currently, not applicable to cardless membership or the Club Mango app. Check back with us because it is on its way!

Do my Mango Points and rewards ever expire?

Yes. Your Mango Points and rewards will expire upon the earlier of (a) 12 months of inactivity on your Club Mango account, or (b) the following Mango Points and rewards expiration schedule:

Birthday Rewards, which are $5 rewards we give you on your birthday, expire 30 days after we issue your reward.
Earned $5 Rewards, which are $5 rewards we give you when you register your Club Mango account and for every 500 Mango Points you earn, expire 60 days after we issue your reward.
Coupons and other rewards we may send you on a periodic basis that are neither Birthday Rewards nor Earned $5 Rewards expire 30 days after we issue or send you the coupon or reward; however, please check the coupon or reward for the actual expiration date of such offer.

It’s my birthday and I didn’t receive my $5 reward. Why?

You must have activated and registered your Club Mango account at least two weeks prior to the date of your birthday to receive a birthday reward. If you meet the criteria and still did not receive your birthday reward, please contact us via the Contact Us section of our website.

I have accumulated Mango Points but why can’t I redeem them?

The only way to redeem rewards that have you have earned is by activating and registering your Club Mango account, and presenting your Club Mango Digits (you know, either your card, registered phone number, 9 or 16-digit account number, or 3-digit app code) at the time of purchase. Until you register your Club Mango account, you will not be able to redeem your rewards. You will, however, continue to accumulate Mango Points for qualified purchases at participating Red Mango locations.

Why am I not receiving offers or emails from my local Red Mango?

To ensure that you do not miss out on exclusive offers or emails from your local Red Mango, make sure that when registering, you have favorited a store and opted in to receive these exclusive offers.

If I have added dollar value to my CLUB MANGO card, can I still use it even though my card is not registered?

Yes. Whether or not you activate and register your Club Mango card, you can load or reload it as a prepaid/stored value card. And, regardless of the dollar value on your Club Mango card, you’ll earn Mango Points every time you make a qualified purchase at a participating Red Mango location as long as you present your Club Mango Digits (which is your card, or 16-digit account number) at the time of purchase. Note, you cannot currently add value if you have chosen a cardless membership or you are using the Club Mango App. Also, you will not earn Mango Points for the dollar value that you load onto your Club Mango card but you will earn Mango Points when you use you those dollars on qualified purchases at participating Red Mango locations and present your Club Mango Digits. For example, if you load $20 onto your Club Mango card, you will not earn any additional Mango Points for doing that; however, when you use $10 of that $20 to buy two frozen yogurts at a participating Red Mango store, you’ll earn 100 Mango Points!

What is considered a qualified purchase for earning Mango Points?

Qualified purchases are based on actual dollars tendered for menu item purchases made at participating Red Mango locations. The purchase of a Red Mango gift card is not a qualified purchase; however, purchases made at a participating Red Mango location using a Red Mango gift card are considered qualified purchases. For example, if you purchase a frozen yogurt for $5 and use a $10 Red Mango gift card to pay for it and present your Club Mango Digits, you will earn 50 Mango Points. Also, you will not earn Mango Points when you load value onto your Club Mango card or redeem a Club Mango reward or use another discount, credit or coupon. For example, if you purchase two frozen yogurts and the cost is $10 and you redeem one of your $5 rewards, then you would pay $5 (plus applicable tax) and would earn 50 Mango Points (10 Mango Points for the $5 that you spent). If you had loaded $20 onto your Club Mango card and used that instead of your $5 reward, you would have paid $10 using the stored value on your Club Mango card and you would have received 100 Mango Points. Similarly, if you have a $2 off coupon and you purchase $5 worth of frozen yogurt, you would pay $3 (plus applicable tax) and you would receive 30 Mango Points. Qualified purchases are determined by RED MANGO in its sole discretion and may be changed without notice.

How do I register for CLUB MANGO?

There are a variety of easy ways to join!

Cardless Membership CLUB MANGO app):

You can join Club Mango by registering online with just your phone number; or downloading the Club Mango app to register via your Smartphone (iPhone or Android)! Doing so will generate a 9 or 16 digit account number.
Now, you can earn Mango Points and redeem any earned Club Mango rewards by providing your Club Mango digits (your registered phone number, or 3-digit app code, and Photo ID verification) at a participating Red Mango store.
Already have a registered card? No need to re-register. Simply login to your account via the Club Mango app; or go online to pull up your Club Mango account and add your phone number to your profile to redeem any earned rewards in store without a physical card.

For a physical card:

FIRST, obtain a Club Mango card at any participating Red Mango location.
NEXT, have the card activated by the Red Mango employee before you leave the location. This is important because you will not be able to register the card if it has not been activated.
THEN, register your Club Mango card online. After you have registered your card, start earning Mango Points for all of your qualified purchases. Don’t forget to must present your Club Mango Digits (you know, your card, registered phone number, or 9 or 16-digit account number), at the time of purchase to earn your Mango Points and/or redeem rewards.

I registered online but I want an actual card. What do I do?

If you want a physical card, you can bring your online account number to your local participating Red Mango store and they can “Exchange” that account number for a new card. This will transfer any previous Mango Points and rewards to your physical card. If they are not able to do this, please send your information to clubmango@redmangousa.com and you will be sent a new card by mail.

I registered via the CLUB MANGO app but want an actual card. What do I do?

If you want a physical card, you can provide your registered phone number or 9 or 16-digit account number to the cashier, at your local participating Red Mango store and they can “Exchange” that account number for a physical card.

I’m having trouble registering my CLUB MANGO card. I’m getting an error message telling me that my CLUB MANGO card is not activated. Why?

If you pick up a Club Mango card from one of our locations and the card is not swiped prior to you receiving it, it will not be activated and therefore, you won’t be able to register it. If this happens, email us all of the numbers listed on the back of the Club Mango card (clubmango@redmangousa.com) so that we can activate your card, which will allow you to complete the registration process. You can also visit your local participating Red Mango location and request to activate your card onsite. Remember to bring your receipt so that you earn Mango Points for your previous purchase(s).

Can I get Mango Points for purchasing a RED MANGO gift card?

No. You cannot receive Mango Points for purchasing a Red Mango gift card. However, the gift card recipient will earn Mango Points for every qualified purchase that they make at a participating Red Mango location using their Club Mango card in conjunction with their Red Mango gift card.

Can I use rewards to purchase a RED MANGO gift card?

No. You cannot use rewards to purchase Red Mango gift cards.

Can I use any earned Club Mango rewards in conjunction with other coupon offers?

No. Rewards cannot be combined with any other offers. For example, if you have a buy one get one free (BOGO) coupon and a $5 reward and you purchase two frozen yogurts each with a cost of $5, you can either choose to use your BOGO coupon and pay $5 (plus applicable taxes) or use your $5 reward and pay $5 (plus applicable taxes) for the cost of the second yogurt. Sorry, but you could not use your BOGO coupon and your $5 reward together and get both yogurts for free.

What happens if my yogurt is only $3.50 and I use my $5 reward? Can I use the remaining $1.50 during my next visit?

No. Earned $5 rewards are one-time use rewards that can only be used in a single transaction up to $5 in value. So if you purchase a $3.50 yogurt, you can redeem your $5 reward and pay nothing. No change will be given and there is no remainder to be placed on the card. If you had purchased two frozen yogurts, each at a cost of $3.50 for a total of $7, then you could redeem your $5 reward and only pay $2 (plus applicable taxes). You would also earn 20 Mango Points for that transaction! Remember, that rewards are like a one-time use coupon good for up to a $5 value on qualified purchases. Now, if you had a loaded $5 onto your Club Mango card and used that instead of your $5 reward to purchase your $3.50 yogurt, then you would have paid $3.50 (plus applicable taxes) and the balance of the $5 would remain on your Club Mango card for your next visit.

I purchased a RED MANGO gift card for someone. Can they join CLUB MANGO using that gift card?

No. However, customers can still register their Red Mango gift cards online to check their gift card balances. Gift Card recipients can also join Club Mango by registering online, downloading the Club Mango app, or by picking up a Club Mango card at any participating Red Mango location, and activating/registering their Club Mango card. Please note that the purchase of Red Mango gift cards is not a qualified purchase and you will not earn Mango Points for the purchase of Red Mango gift cards. However, you can earn Mango Points for every qualified purchase that you make at a participating Red Mango location with your Red Mango gift card in conjunction with your Club Mango account.

Where can I check my gift card balance?

You can check your gift card balance at your nearest participating Red Mango store, online, or via the Club Mango app.

Do I earn Mango Points on coupon and/or CLUB MANGO reward redemptions?

No. Mango points are earned only on qualified purchases and actual dollars tendered. For example, if you bought a yogurt (that cost $4) and you redeem a $1 off coupon and present your Club Mango card at the time of purchase, you would earn 30 Mango Points (or 10 Mango Points X $3). If you bought a yogurt (that cost $5) and you redeemed your birthday reward of $5 to pay for that yogurt, then you would not receive any Mango Points for that transaction. Qualified purchases are determined by Red Mango in its sole discretion and may be changed without notice.

I forgot my driver’s license. Can I still redeem rewards without providing one?

No. While you can still earn points for qualified purchases, you cannot redeem any earned rewards without photo ID verification. However, photo ID does not have to be in the form of a driver’s license.

How do I replace a lost or stolen card?

If your Club Mango card is ever lost or stolen, visit your local participating Red Mango location and request a new Club Mango card. If you remember your 9 or 16 digit Club Mango account number, the store will be able to exchange your old card for a new card. This process will automatically transfer any balances from your lost card to your new card. If you do not have the 9 or 16 digit account number, you will need to ask for a new Club Mango card and register your new Club Mango card with a new user name and password, but with the same email address that you used to register your lost or stolen card. Once you have done this, email us at clubmango@redmangousa.com and ask that your Mango Points and any reward balances be transferred to your new Club Mango card. In order for us to transfer any existing Mango Points and/or rewards, we will need your new Club Mango card number as well as the user name connected to your old account. You will not be eligible for any registration rewards when you register your new card and transfer your Mango Points to your new account.

I lost my registered CLUB MANGO card. Can I use my phone number to link my account to a new CLUB MANGO card?

You must provide your 9 or 16-digit account number to link your lost or stolen card to a new one.

Can I combine Mango Points from multiple CLUB MANGO cards?

Yes. Simply register the Club Mango card that you will keep as your primary Club Mango card and email us at clubmango@redmangousa.com with your request to combine your multiple Club Mango cards. You will need to provide us with the numbers of all your Club Mango cards, and indicate which Club Mango card you would like to have as your primary card. We will transfer your Mango Points and/or rewards from the Club Mango cards you want to combine to the one that you designate as your primary card.

I forgot my CLUB MANGO card during my last visit. Can I still get Mango Points for my purchase?

Yes! Simply bring your receipt into your nearest participating Red Mango store and the Team Member will be able to add points to your card in the store. If you have any difficulties getting points added at the store level, please either email a copy of your receipt with your 9 or 16 digit Club Mango account number to clubmango@redmangousa.com or mail it to the following address:

Red Mango
Attn.: Club Mango
2811 McKinney Ave., Ste. 354
Dallas, TX 75204

To avoid this in the future, we encourage you to register your phone number with your Club Mango account so that you can use your phone number as your account number, to redeem any earned rewards.

I forgot my username or password for my CLUB MANGO account. What do I do?

Email us at clubmango@redmangousa.com to request your Club Mango user name or to you’re your password reset. For your privacy, we do not have access to your password information. However, we can reset it for you so that you can update your account with a new password.

Does it cost anything to download and use the CLUB MANGO app?

At this time, there is currently no charge to download the Club Mango app.

How do I download the CLUB MANGO app?

For the iPhone, go to the Apple app store and search for Red Mango. For the Android, go to the Google Play app store and search for Red Mango.

How do I check-in to a RED MANGO location using the CLUB MANGO app?

Go into your downloaded Club Mango app to register or login to your Club Mango account. Once you do so, you will need to access “Places” to find your nearest Red Mango location. From here, you will see an option to check-in.

Can I use the CLUB MANGO APP to earn Mango Points and redeem rewards?

Yes! By checking in to your local participating Red Mango store, you will be able to earn Mango Points and redeem rewards when you provide either your registered phone number or the 3-digit app code (generated upon check-in), at the time of your purchase. When you check in, you will have 10 minutes to provide your 3-digit code to the cashier. Note, you cannot add or redeem gift card value using the Club Mango app or a registered phone number.

Can I check-in multiple times at the same location?

There is no limit to the number of check-ins that you can perform throughout the day. However, you can only check in 3 times within a 10 minute span. Also note there must be at least 1 minute between check-ins.

I checked in to the wrong location and my code is invalid. What do I do?

Perform another search to select the store that you are in. Ask the employee to verify the location address before you complete the check-in. You will need to wait 1 minute before you attempt to check in again in order to generate a new 3-digit code. Remember, you can only check in 3 times within a 10 minute span of time.

What does it mean when my check-in code doesn’t work?

Either, you are past the 10 minute window of time to provide it to the cashier, or you may have checked into the wrong Red Mango location.

Can my friends use my short code from my CLUB MANGO app?

Yes! Simply give them your 3 digit code to be used within the 10 minute window and Mango Points from their qualified purchase will be added to your account. Note that only one Club Mango account can receive credit for a purchase so if the Mango Points are added to your Club Mango account then they will not also be added to your friend’s account.

How does the new “Refer a Friend to CLUB MANGO” work?

Registered Club Mango members can now refer an unlimited number of friends to sign up for Club Mango via their Club Mango account!
To do so, just log into your account and select the “Refer a Friend” link located on the left side of the screen.
From here, simply type in the email addresses for anyone you would like to refer.
Those persons will receive an email from Red Mango inviting them to enroll online by clicking on the link within the referral email.
If a friend or family member that you refer registers for Club Mangovia the link in the invitation they receive,you (as the registered invitee) will receive a $1 reward in appreciation for your referral.
Please note that these rewards expire 30 days from the day they are issued. As with other rewards, these have no cash value, they cannot be used to purchase Red Mango gift cards and are a one-time use only reward.
Members can refer an unlimited number of friends.
You will only receive the $1 reward if the friend that you referred registers for Club Mango via the link in the referral emailANDenters the unique code listed in that email (that identifies to us that you were the person that referred this friend) at the time of registration. These steps will also be listed in the invitation email that your friend receives.

How does the new Social Gifting of reward that I have earned on my CLUB MANGO account work?

Registered Club Mango members now have the ability to ‘share’ earned rewards with friends or other registered Club Mango members via a Facebook post or direct email message!

Giving the gift of RED MANGO:

You can share your earned rewards with friends that are already registered for Club Mango as well as those that are not yet Club Mango members. However, in order to redeem a reward that has been gifted; the recipient must register for Club Mango and become a member.
If you share an earned reward with a friend who is not a registered Club Mango member, they will be prompted to sign up for Club Mango in order to redeem their gift.
As a registered Club Mango member, you can share earned rewards by logging into your account and viewing your account balance (this link is located on the left side of the screen).
From here, you will see a “Send Gift” button next to any eligible earned rewards.
Once selected, you will then be prompted to type the email address of the friend you are sending the gift to.
Not all of your earned rewards will be eligible for the social gift program. Those rewards that are eligible for sharing will be denoted by a “Send Gift” button to the right of the reward.

Receiving the gift of RED MANGO:

Red Mango will send an email to the recipient. When the sender completes the gifting process an email to the recipient is generated. This email will contain a code that allows them to claim their gift. The recipient must be a registered Club Mango member to do this.
To claim their gift, the registered member will need to login to their Club Mango account and select the “Accept a Gift” link located to the left of the page.
From here, they will be prompted to enter the code provided to them in the notification email they received. As with other rewards, these have no cash value, they cannot be used to purchase Red Mango gift cards and are a one-time use only reward.
Rewards that are NOT claimed within 7 days of being sent will automatically go back to the originator’s account. If you gifted a reward to a friend and he/she has not claimed it (see above on how to claim a gifted reward) within 7 days of our issuance of the email notification, then the reward will automatically go back into your Club Mango account to be sued by you or gifted again.
If a reward goes back into your account, it will expire 30 days from when it goes back in.

What is the new “Pay it Forward” program and how do CLUB MANGO members participate?

“Pay it Forward” is similar to Social Gifting. The differenceis that “Pay it Forward” rewards are those rewards that cannot be used by the giver and must be shared with other Club Mango members for their use!
These rewards are earned by registered Club Mango members that visit a participating Red Mango location at least 5 times within a one week span*.
As a registered Club Mango member, you will be able to differentiate between Social Gifting and “Pay it Forward” rewards by the name of the reward itself. For example, a $2 “Pay it Forward” reward will be named “Give$2 OFF…” to denote that it must be shared and cannot be used by you.
As a registered Club Mango member, you will be alerted via email every time a “Pay it Forward” reward is posted to your Club Mango account.
“Pay it Forward” rewards are anaddedbenefit of being a Club Mango member! Please note that these rewards will not take the place of other rewards that can be earned and used.

*Parameters are subject to change.

Giving a “Pay it Forward” reward:

If you share an earned “Pay it Forward” reward with a friend who is not a registered Club Mango member, they will be prompted to sign up for Club Mango in order to redeem their gift.
As a registered Club Mango member, you can share earned “Pay it Forward” rewards by logging into your account and viewing your account balance (this link is located on the left side of the screen).
From here, you will see a “Send Gift” button next to any eligible earned “Pay it Forward” rewards. As a reminder, “Pay it Forward” rewards will start with the word “Give” so you know that it must be shared and cannot be used.
Once selected, you will then be prompted to type the email address of the friend you are sending the gift to.
Registered members can earn an unlimited number of “Pay it Forward” rewards. However, these rewards will expire within 30 days of receipt. The recipient will have 7 days to claim the reward.
If they do not claim that reward in 7 days, it will go back to the giver’s account at which time the giver will have 30 days to “pay it forward” again.
Earned “Pay it Forward” rewards cannot be divvied up between multiple people. They are one time use only rewards. For example, if you have earned a $2 “Pay it Forward” reward, you must send thewhole “Pay it Forward” reward to a friend versus sending $1 to two different friends.
Those “Pay it Forward” rewards that are eligible for sharing will be denoted by a “Send Gift” button to the right of the reward.

Receiving a “Pay it Forward reward:

Red Mango will send an email to the recipient. When the sender completes the gifting process an email to the recipient is generated. This email will contain a code that allows them to claim their gift. The recipient must be a registered Club Mango member to do this. Recipients can register at the time they receive the email notification regarding their “Pay it Forward” gift.
To claim their gift, the registered member will need to login to their Club Mango account and select the “Accept a Gift” link located to the left of the page.
From here, they will be prompted to enter the code provided to them in the notification email they received. As with other rewards, these gifts will expire 30 days from the date the reward is accepted. “Pay it Forward” rewards have no cash value, they cannot be used to purchase RED MANGO gift cards and are a one-time use only reward.
Rewards that are NOT claimed within 7 days of being sent will automatically go back to the originator’s account. If you gifted a reward to a friend and he/she has not claimed it (see above on how to claim a gifted reward) within 7 days of our issuance of the email notification, then the reward will automatically go back into your Club Mango account to be sued by you or gifted again.
If a reward goes back into your account, it will expire 30 days from when it goes back in.
Once a recipient claims a “Pay it Forward” reward, they will have 30 days to use it before it expires.

Please note that your use of a CLUB MANGO card and/or RED MANGO gift card constitutes your acceptance of the complete terms and conditions of our loyalty and gift card programs. RED MANGO, Inc. may, at any time, and at its sole discretion, modify these terms and conditions, with or without notice. Such modifications will be effective immediately upon posting. You agree to review these terms and conditions of use periodically, and your continued use of your CLUB MANGO card and/or RED MANGO gift card following such modifications will indicate your acceptance of any modified terms and conditions of use. If you do not agree to any modification of the terms and conditions of use, you must immediately stop using your CLUB MANGO and/or RED MANGO gift card.